At PBO Group, we are committed to ensuring that all client devices and supports
are of the highest quality materials, well fit and built to last. We believe in our
products and offer the following warranties from the date of final fit.
What is the warranty period for custom-made devices?
Assuming normal usage, all custom-made devices are warrantied against defects for 6 months. Fit and function for these devices is warranted for three months after final fit, with the exception of cases of significant changes in weight.
What is the warranty period for custom-made paediatric devices?
Assuming normal usage, paediatric devices are warrantied against defects for two months. Fit and function for these devices is warranted for one month.
What is the warranty period for soft supports, pre-made devices, shoes, cosmetic elements and consumables?
These items are solely covered by the warranty provided by the original manufacturer.
Do you support manufacturer warranties?
PBO Group also supports manufacturer’s warranties to componentry. The client is responsible for the cost of shipping and/or related labour. Please note that the Ministry of Health (ADP) does not contribute to the costs of repairs under any circumstance.
Let’s Work Together
To maximize the success and longevity of your device, please notify us immediately of any problems, visit us annually for maintenance and never attempt to modify a
To find additional answers to frequently asked questions, please visit the FAQ section on our website.