Accessibility Policy

Statement of Commitment 

PBO Group is committed to treating all people in a way that allows them to maintain their dignity and independence. PBO Group is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its regulations.


PBO Group Ontario Accessibility Standard for Customer Service Policy


At PBO Group, our ultimate goal is to meet and exceed client expectations while serving clients with disabilities. Clients or others who wish to provide feedback on the way we provide services to persons with disabilities are always welcome to speak directly with the staff member from whom they received services. Alternatively, feedback can be shared by any of the following methods:

By telephone:          1.877.331.3395

By facsimile:            905-346-2825

By email:       

By regular mail:
PBO Group Central Services Site
Attention: Operations Director
9 Secord Drive
St. Catharines, ON
L2N 1K9

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