How To Access Care From PBO Group During COVID-19 Physical Distancing

As the length of Ontario’s COVID-19 isolation period lengthens, we are hearing from a growing number of our PBO Group clients that need some form of care. Whether it’s a device modification as a result of a change in their body or condition or a device in need of a repair, it is important that these concerns get addressed in a timely fashion.

Our clinics qualify as an essential business in Ontario, and effective today, we are adding some additional service options for clients who find themselves in need of care during the COVID-19 physical distancing period.

Option 1: Curbside Drop-off and Pickup for Adjustments and Repairs of Devices

As some device adjustments and repairs can be addressed without an in-person consultation, we are putting a new system in place to support curbside drop-off and pickup of prostheses and braces. This process begins with a phone call where you will describe the problem you are experiencing with your device to a PBO Group staff member and they will determine if the issue can be addressed without an in-person consult. If so, they will provide instructions for when and how to leave your device with us and when and how to pick it up when it is repaired.

To contact your clinic about curbside drop-off and pickup, call:

PBO Niagara: 905-688-2553

PBO Kawartha:  705-745-1341

PBO Barrie: 705-737-3021

PBO Owen Sound: 519-371-0001

Option 2: Digital Consultations

For clients in need of a consultation with our clinical team, in some cases we are able to conduct a virtual assessment by phone or video meeting. This process begins with a phone call where you will describe the problem you are experiencing with your device to a PBO Group staff member and they will determine if the issue can be assessed over the phone or a video conference. If so, they will determine the best option for moving forward and schedule a time for the call. During that call, next steps, which could include using our curbside drop-off and pickup service or a follow-up in-person appointment, will be determined.

To contact your clinic about a digital consultation, call:

PBO Niagara: 905-688-2553

PBO Kawartha:  705-745-1341

PBO Barrie: 705-737-3021

PBO Owen Sound: 519-371-0001

Option 3: In-person Appointments

When it is safe to do so, we also have the option of scheduling in-person appointments. For the safety of all of our clients, our staff, their families and our community, these appointments can only be booked by clients who:

  • Do not have a fever and/or onset of (or exacerbation of chronic) cough
  • Have not travelled outside of Canada within 14 days
  • Have not come into close contact with a confirmed or probable case of COVID-19 within 14 days
  • Have not come into close contact with a person with acute respiratory illness who has travelled outside of Canada with 14 days
  • Have not tested positive for a COVID-19 infection

To contact your clinic about an in-person appointment, call:

PBO Niagara: 905-688-2553

PBO Kawartha:  705-745-1341

PBO Barrie: 705-737-3021

PBO Owen Sound: 519-371-0001

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